Assessment is always a necessary step in creating a successful program. In many cases, especially where the scope of work is limited to a handful of workshops, it can be done well using readily available information. However, a program that is expected to be comprehensive would require a more substantial approach. NCBI conducts in-depth assessments and recommends custom-designed training programs for clients.
Examples of the need for in-depth assessments would include:
- bringing together law enforcement and community leaders to establish a community policing program,
- addressing corporate diversity issues in a way that improves productivity,
- intervening in an organizational trauma such as a buy-out, forced retirements, a major reorganization, intractable conflict, or serious accident, and
- modifying a medical school curriculum to more thoroughly incorporate diversity issues.
Assessment tools used by NCBI consist of individual interviews, focus groups, written instruments, self-reporting tools, and executive and team assessments. An important dimension of NCBI assessments is that they do not cover individuals, teams, or departments in isolation but rather in relation to the organization as a whole.
An assessment assures that NCBI methodology can be accurately applied to transform a focus on people into desired organizational outcomes.