Law Enforcement and Public Service

Chief (Ret.) Fabienne Brooks
NCBI Law Enforcement Program Director

Over the past several decades, the communication gap between law enforcement agencies and the communities they tirelessly serve has become wider and wider. The constant pressure to respond to an increase in crime, particularly violent crime, and frequently a decrease in resources and personnel, has resulted in less time and energy available to build relationships with the residents of the community.

In fact, more often than not, those relationships can be characterized as adversarial, not by design but rather by miscommunication and changes in the cultural makeup of the neighborhoods. The result has led to an atmosphere of distrust and misunderstanding which in turn makes law enforcement even more difficult.

NCBI’s recent work with law enforcement agencies and their communities convinced us of the need to develop a leadership training program, one which addresses the communication gap between law enforcement and local communities as well as communication issues within law enforcement itself. This training program is an investment that can improve relationships in your department and in your communities.

“NCBI has developed a program that recognizes the essential ingredient of community policing - building trust and mutual respect between law enforcement and the community. By strengthening communication with the community, more viable partnerships are able to form and flourish.” - Sandra Webb, Deputy Director, COPS Office, U.S. Department of Justice

Utilizing a wealth of community leadership training experience as well as the experience of members from the law enforcement community, the curriculum will be tailor-made to meet your specific need. We will work with you to develop training that will include topics that are important to your agency and your community.

Chief (Ret.) Fabienne Brooks leads a training for King County Law Enforcement in Seattle, Washington with NCBI Director Cherie Brown.

Law Enforcement and Public Service Agencies Where NCBI has worked

Arlington Fire Department, Arlington, VA
Atlantic City Police Department, Atlantic City, NJ
Bethlehem Police Department, Bethlehem, PA
Easton Police Department, Easton, PA
Frostburg Police Department and Frostburg State University Campus Police, Frostburg, MD
King County Sheriff’s Office, Seattle, WA
Los Angeles Police Department, Los Angeles, CA
Missoula Montana Corrections, Missoula, MT
Norristown Police Department, Norristown, PA
North Shore Community College Campus Police, Danvers, MA
Swiss Army, Zug Police and Thurgau Police, Switzerland
Syracuse County Sheriff’s Office of Corrections, Syracuse, NY
University of Washington Police Department, Seattle, WA
Washington DC Police Department, Washington, DC
Watsonville Police Department, Watsonville, CA
Weed and Seed, Miami/Dade, FL, Langley Park, MD, Lakewood, WA, Allentown, PA


NCBI Law Enforcement Program Advisory Team Members

Chief (Ret.) Fabienne Brooks
NCBI Law Enforcement Program Director
Bellevue, WA

Guillermo Lopez
NCBI Law Enforcement Program Associate Director
Bethlehem, PA

Cherie Brown
NCBI, Executive Director
Washington, DC

Lt. Kevin Barrett
George Mason University Police Department
Fairfax, VA

Major James Graddon
SeaTac Police Department
SeaTac, WA

Linda Hall
NCBI Mid Atlantic Regional Director
Liverpool, NY

Lt. Ashley Heiberger
Bethlehem Police Department
Bethlehem, PA

David Howells, Jr.
Assistant Chief of Police
Allentown, PA

Darlene Lanham
NCBI Central Texas Chapter
Sunset Valley, TX

Detective Bruce A. Morningstar
Fruitport Township Police Department
Fruitport, MI

Amie Thurber
NCBI Missoula Chapter
Missoula, MT

Phyllis Alexander
NCBI Lehigh Valley
Allentown, PA

Jim Tice
NCBI Senior Trainer
New Cumberland, PA


“Interactions with citizens is a constant in American policing. How officers communicate critical messages to those who live, work, or are visitors in their communities is essential to safe, positive outcomes of these interactions. NCBI’s work to enhance the capacity of the police to communicate successfully with citizens is both timely and of significant value to our officers and the people they serve.” - John Firman, Director of Research, International Association of Chiefs of Police (IACP)

“I am convinced that the only way we can make a dent in the crime that is overwhelming our neighborhoods is to build effective coalitions between community residents and law enforcement agencies based on trust and mutuality of purpose. This training is a good step in that direction.” - James Tice, Former Chief of Treatment, PA, Department of Corrections, retired Site Liaison, PA State Weed and Seed, current Prevention Coordinator 222 Anti-Gang Initiative, US Attorney’s Office

“The model teaches acceptance of diversity and improves communication skills. It helps change agents do their job without confrontation or open disagreement. Both of these areas are important in society today.” - Eric Jackson, “Police Brutality and the Prejudice Reduction Model”, Law and Order magazine, November 1992, Vol. 40, No. 11

Download the Law Enforcement Program brochure here